At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as the number one hospital in California - and among the top six in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
UCSF Medical Center is recognized as one of the top hospitals in the nation for gynecological care. Our doctors at the UCSF Gynecology Practice provide individualized, specialized care aimed at maintaining health, preventing illness and treating disease.
We value collaborative decision-making as the most effective way to provide each woman with the care appropriate for her. We work closely with experts in obstetrics, continence and fertility.
In addition to routine gynecology care, we provide consultation and continuing care for a wide spectrum of conditions including menopausal symptoms, pelvic pain, abnormal uterine bleeding, uterine myomata, abnormal pap smears, vulvar abnormalities, pediatric and adolescent gynecology disorders and menstrual complaints.
The Women's Health Associate Director reports to the Director of Women's Health, Ambulatory Services. This position assumes administrative, operational and financial responsibility for a number of programs and projects. In conjunction with the Director, this position seeks to improve the cost effectiveness, quality and efficiency of OB/GYN and PDC clinical operations. The Associate Director, working with the physicians and staff, evaluates current practice performance, identifies areas for improvement, coordinates interdisciplinary process improvement teams and directs implementation of new processes and procedures with an exemplary patient experience in mind. The Associate Director identifies best practices and oversees implementation of these throughout the OB/GYN and PDC practice sites. The Associate Director will manage 3 Administrative Directors and 1 Operations manager, totaling about ~120 FTE (direct and indirect staff). Responsibilities will include overseeing that first-line supervision and management staff, appropriately, maximizes clinic capacity, access and patient satisfaction. S/he will be responsible for transition of new providers inclusive of access, clinic schedule, IT, support, orientation, etc. and is responsible to cover and back-fill all management vacancies or outages. The Associate Director is also responsible for ensuring that the Women's Health practices are in compliance with TJC, CDPH, CMS regulations at all times. Director develops strategies and coaches' staff and physicians to achieve high patient satisfaction scores.
Bachelor's Degree; or five years of experience in Business, Finance, Healthcare or related field; or a combination of education and experience
Five years supervisory experience in a medical office or health care environment
Significant knowledge of medical terminology
Ability to motivate and lead director level team
Excellent communication and presentation skills
Excellent computer skills including Microsoft Office suite (word, excel, PowerPoint)
Excellent communication skills
Highly effective problem solving skills; exceptional follow-up
The flexibility to orient and work at all UCSF Medical Center locations
Master's Degree in Health Care or Business Administration or related field
Experience managing personnel in a Union environment
Experience in managing director level staff
Advanced knowledge of Lean Processes and/or Process Improvement
Working knowledge of EPIC
Billing procedures (CPT4 and ICD10 codes), medical billing requirements and standard insurance billing review
Prior experience in the area of operations and financial management, including budgeting, variance analysis, financial analysis, program development, quality improvement and project management
Demonstrated knowledge of applicable federal and state laws and regulations related to health care billing
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve. *LI-AN1
Internal Number: 69045145
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American College of Nurse-Midwives. 8403 Colesville Rd, Suite 1550 | Silver Spring MD 20910 Phone: 240-485-1800 | Fax: 240-485-1818