Careers at Landmark, part of the Optum and UnitedHealth Group family of businesses. At Landmark, we work to deliver high quality, comprehensive care to chronically ill patients wherever they reside and whenever they need it. We focus on doing what’s right for the people we serve, even when it’s not easy. This is your opportunity to be part of a compassionate team that is setting out to change health care for complex, chronic patients. We’re looking for driven people like you because changing the status quo takes dedication. Here, we’ll invest in your personal and professional growth while giving you a unique opportunity to make a difference. Helping people feel their best is a rewarding part of doing your life’s best work.℠

Do you want to make a difference in healthcare? 

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system. 

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve. 

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members. 

Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities. 

The Senior Quality Nurse Auditor is responsible, as part of the Landmark Health Quality Compliance team, for completing audits associated with CCM (Complex Case Management), Quality Assurance, Regulatory Compliance, Documentation, Medical Quality, OSHA, validation, outcomes, process and performance. Completes independent assessments of patient charts in accordance with policies and procedures, clinical guidelines, applicable regulatory standards and client requirements. Works closely with their assigned Market Leadership to assist with training needs and improvement activities identified through the audit and corrective action process to ensure the Market is in the position to meet all requirements internal and external. Assist with the training of new NCMs and provide feedback to the Market Leadership team with regards to progress and support the team with maintaining current knowledge across all team members with regards to updates to the expectations, regulations or processes.

Uses assessment and evaluation skills to conduct delegation, regulatory and performance audits and manages the corrective/improvement process to ensure compliance. Working in collaboration with the Market and Department leadership to identify opportunities, develop corrective actions, provide education, provide monitoring to ensure success. Strong CM knowledge and experience is necessary.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Conduct Complex Care Management chart audits within OnSpring
• Provide real time feedback as to open issues with records to meet compliance
• Provide orientation/training to new NCMs to set a strong foundation o
• Work closely with assigned Market Leadership to assess ongoing training needs through regular communication
• Conduct the data collection for regulatory audits such as:
  • Notice of Privacy Practices, Release of Medical Records, Authorized Representative (list is not all inclusive)
• Conduct the data collection for performance and outcomes audits, such as:
  • Medical Records Audits, Guideline Compliance, Outcomes Management audits, Data Integrity and Outcomes Audits (list is not all inclusive) 
• Data collection for Quality Improvement activities and monitoring performance
• Track all CCM referrals including key indicators vs. timeline (i.e. HFA, HSA and care plans quality) 
• Conduct CCM delegation training for new hires and ongoing training based on audit results and team member needs. 
• Independently use discretion and judgment to evaluate objective and subjective clinical documentation to assess performance of nursing skill and the skills of other allied health professionals, based on Regulatory Standards, Health Plan and contractual obligations, and company policy
• Applies advanced knowledge to conduct multi-specialty subjective assessments to evaluate the skills of nurses and other allied health professionals
• Consults with the assigned Market Leadership to collaborate on subjective assessments to ensure consistency of feedback related to complex, high risk cases
• Responsible to ensure evaluation tool components for subjective skills assessments comply with quality standards and follow policies, State regulations and Accreditation standards
• Collate all data available to illustrate a full picture of Company, Market and individual staff members performance 
• Generate reports /findings of reviews: in a clear, concise manner that is understandable and actionable  
• Provide consultation to support staff coaching and development efforts 
• Assist, as needed, to determine areas that require immediate remediation and assist employees to stay ahead of changing information while improving the quality and effectiveness of clinicians and member engagement
•  Identifies tracks and records best practices, sharing the specifics with Market leadership 
• Participate in and conduct training and performance improvement related projects to support staff development as well as assist with the training of new employees 
• The Clinical Nurse Auditor will highlight key findings for implementation of performance improvement plans when necessary 
• Participate in NCQA accreditation activities
• Work with colleagues across Market units to ensure that process and procedural changes are reflected in staff member documentation such as job aids and policies 
• Responds to and evaluates self-performance and adjusts performance related to feedback from manager and teams served 
• Ability to communicate in person, by phone, or via e-mail in a professional and friendly manner 
• Ability to work and interact with professionals as part of an interdisciplinary team 
• Self-motivated, flexible person who can flourish in an office setting with colleagues as well as in a self-structured independent setting
• Ability to accept constructive feedback for continual improvement 
• Ability to add to a team atmosphere where a team approach is highlighted and valued 
• Thrives in a process based transactional work environment 
• Quickly adapt to new technology 
• Must stay abreast of all customer specific details, to ensure high quality customer service 
• Accept additional assignments willingly 
• Basic computer knowledge such as Word and Excel.
• Strong administrative, clerical and organizational skills. 
• Excellent customer service and follow-up skills 
• Strong attention to detail

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Hiring immediately
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Require Qualifications:

• High school diploma or GED
• Valid nursing license in good standing (RN with BSN preferred)
• Experience in case management, assessments and care planning
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. 

Preferred Qualifications:

• 2 or more years of clinical audit experience
• IRR (inter-rater reliability) experience
• Knowledge of CCM (certified CCM)
• NCQA knowledge and experience
• knowledge and experience with general compliance
• Quality Assurance/Auditing experience
• CCM/Delegation auditor experience
• HEDIS familiarity
• General knowledge of Audit functions, purpose and reporting
• Knowledge and/or experience with Regulatory Audits
• Certified Auditor

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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