Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

Here's an opportunity that's truly different and immensely rewarding. We're always looking for flexible, innovative approaches for delivering quality care. This role as a Call Center Registered Nurse with UnitedHealth Group is a perfect example. You'll have a direct impact on the lives of our members, recommending the right level of clinical care and connecting them with the resources they need to make informed decisions. Sound inspiring? Apply today.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Talks directly with members, telephonic screening/assessment in order to offer members the most approximate level of care which can assist them to remove barriers and address social determinants of care gaps
• Assess for clinical criteria for multi programs offered by Optum as well as by our client and their external vendors
• Determining the appropriate program offering and obtaining consent for programs such as CM, Chronic, MSK, BH, Palliative, Maternity 
• Also includes assisting member with care coordination (for members who do not meet program criteria or decline) assist them with items such as appropriate resources, client wellness portal, etc.  (Educate member regarding immediate care advice and preventative behaviors) 
• 100% remote
• Most calls delivered through dialer
• All calls monitored for quality purposes 
• Our nurses use soft phones and are logged into phone system 
• Our organizational values are built into all we do - Integrity, Compassion, Relationships, Innovation and Performance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active and unrestricted RN license in California
• 2+ years of clinical experience as an RN
• 1+ years of experience with call center nursing, telephonic triage, and/or case management  
• Experience using a dialer system for outbound calls 
• Must be willing to work an evening schedule and weekend rotation as follows:
  • 10:30a - 7p OR 11a - 7:30p PST 
  • AND on average 1 Saturday every 3 months

Preferred Qualifications:

• Case Management certification/CCM
• Compact Nursing license
• Demonstrate exemplary nursing process skills and prioritization of symptoms described by member 
• Outstanding telephonic phone skills with ability to assess, discuss and recommend interventions based on member need
• Bilingual Spanish 
• Excellent written communication Skills. Documentation is accurate, timely, relevant, reflecting clear picture of member’s status/needs 

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, Washington or New York City Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, Washington or New York City residents is $27.07 to $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.