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Director, Education & Service Excellence
Job Description Key Responsibilities Process Improvement & Education, Training (60%) Design and implement a systemwide Extraordinary Caring in Action education strategy for leaders and staff including leadership development, staff onboarding, and annual refreshers across all roles and levels. Lead implementation of system training programs such as Extraordinary Caring in Action, including curriculum development, facilitator certification, site rollouts, and sustainment. Collaborate with HR and Organizational Development to embed PX expectations into onbo
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